Removal Van Soho Terms and Conditions

These Terms and Conditions set out the basis on which Removal Van Soho provides vehicle-based moving services within the United Kingdom. By making a booking, you agree to be bound by the terms below, which apply to domestic, commercial and specialist moving work unless a separate written agreement states otherwise. These terms are designed to create a clear understanding between the customer and the moving provider, covering the booking process, payments, cancellations, liability, waste handling and the governing law that applies to the service.

Throughout this document, references to the company, we, us and our mean the service provider operating as Removal Van Soho. References to you and your mean the customer, account holder, recipient of the service or any person acting on behalf of the customer. If you book on behalf of another person, you confirm that you are authorised to accept these terms for that person and that you have communicated the relevant obligations to them.

The service may include loading, transport, unloading, assembly support, and related moving tasks where these have been agreed in advance. Unless specifically stated, the service does not include specialist lifting, dismantling of fixed installations, electrical disconnection, plumbing disconnection, or any work that requires regulated technical qualifications. We reserve the right to refuse any task that is unsafe, unlawful or outside the scope of the booking.

1. Booking Process

Bookings for van removal services in Soho or elsewhere in the UK are accepted subject to availability and confirmation by us. A booking request may be made through approved channels, by phone, email, online form or written quotation process, depending on the arrangement offered at the time. A booking is only confirmed once we have acknowledged the request and, where required, received a deposit or written acceptance of a quotation. Until confirmation is issued, we are not obliged to reserve a vehicle, staff or time slot.

When placing a booking, you must provide accurate and complete information, including the pickup and delivery addresses, access conditions, inventory estimate, parking restrictions, floor levels, lift access, fragile items, and any other matter that may affect the moving van operation. If information is incomplete, inaccurate or later changes, we may revise the price, the timetable, the team size, or the type of vehicle required. If the revised arrangement is not suitable, you may cancel under the cancellation terms, but any non-refundable costs already incurred may still be charged where lawful.

We may ask for photos, a brief inventory, dimensions, or a survey before confirming the job. This helps us assess whether a standard removal van service is appropriate or whether a larger vehicle, additional porter support or split-load scheduling is required. Any estimate or quotation is based on the information provided at the time and is subject to change if the actual circumstances differ materially from those described.

2. Payment Terms

Unless otherwise agreed in writing, payment is due in accordance with the quotation or invoice issued for the service. We may require a deposit to secure the booking, particularly for larger moves, weekend work, same-day requests or multi-drop jobs. The balance must be paid by the due date stated on the invoice, and in some cases payment may be required before unloading begins or upon completion of the service. We reserve the right to suspend or refuse work if payment is overdue.

Prices may be quoted as fixed fees, hourly rates, mileage-based charges, or a combination of these, depending on the nature of the removal van hire with driver arrangement. Charges may also include waiting time, parking fees, congestion-related costs, tolls, storage costs, packaging materials, additional labour, or special handling fees where these have been agreed or are reasonably necessary because of circumstances at the property. Unless the quotation states otherwise, all prices are exclusive of any applicable taxes or statutory charges.

If the service extends beyond the planned duration due to delays not caused by us, additional time may be charged at the applicable rate. Delays can include but are not limited to restricted access, parking enforcement issues, misdescription of the load, failure to prepare items for collection, or instructions to wait beyond the agreed timeframe. We will use reasonable efforts to notify you where costs are likely to increase, but the final charge will reflect the actual service provided.

Accepted payment methods

• Bank transfer, where accepted in advance
• Debit or credit card, subject to processing availability
• Cash, only if agreed before the booking
• Business account invoicing, if pre-approved

Any dishonoured payment, chargeback made without proper basis, or unexplained refusal to pay may result in recovery action and may also lead to future bookings being declined. You are responsible for ensuring sufficient funds are available and that any payment method used is authorised by the account holder.

3. Cancellations, Rescheduling and No-Show

We understand that moving plans can change, and we therefore allow cancellations and rescheduling in accordance with the notice period stated in your booking confirmation. If you wish to cancel or change the date, time or scope of the service, you must notify us as soon as reasonably possible. The amount payable on cancellation will depend on how much notice is given, whether the vehicle or staff have already been allocated, and whether third-party costs have been committed.

Where a cancellation is made with sufficient notice, any deposit may be refunded in part or in full, minus administrative or non-recoverable costs if applicable and permitted by law. Where cancellation is made at short notice, after the team has departed, or after work has started, charges may still apply for labour, travel, waiting time, and any wasted mobilisation costs. If you are not present at the agreed time and no workable instructions are provided, the booking may be treated as a no-show and charged accordingly.

We may also reschedule or cancel a booking if circumstances beyond our reasonable control prevent us from carrying out the service safely or lawfully. This includes severe weather, road closures, vehicle breakdown, industrial action, staff illness, or access restrictions imposed by authorities or property managers. In such cases, we will use reasonable efforts to offer an alternative date or suitable solution, but we will not be responsible for indirect losses caused by the change, except where the law states otherwise.

4. Service Standards and Customer Responsibilities

We will use reasonable skill and care in providing removal van services, and we expect the customer to cooperate to ensure the move proceeds safely and efficiently. You must ensure that items are packed securely unless packing has been expressly included. You must also ensure that access points, lifts, corridors and loading areas are suitable for the service and that any required permissions for parking or access are obtained in advance where these are your responsibility. If special handling is required for any item, you must inform us before the booking begins.

You are responsible for preparing any items that are not suitable for transit in their current condition. This may include disconnecting appliances, emptying drawers where necessary, securing loose parts, removing batteries from equipment where appropriate, and protecting fragile items. We do not accept responsibility for damage caused by poor packing, unsuitable containers, hidden defects, pre-existing instability, or items that are inherently delicate unless we have expressly agreed to pack or handle them under a higher duty of care.

The customer must ensure that children, pets and unauthorised persons remain clear of the loading area unless we have agreed otherwise. You must not instruct staff to undertake work that is unsafe or unlawful. If we consider a task unsafe, we may refuse it, stop the job, or change the method of working. Any resulting delay, extra cost or incomplete task caused by unsafe conditions or inaccurate instructions may be charged to the customer where appropriate.

Customer declarations

• All information provided is true and complete
• Items listed for removal are lawful to transport
• Access and parking arrangements have been checked where required
• Any hazardous or restricted goods have been declared in advance

5. Liability and Insurance

We will take reasonable care of your belongings during the provision of the Removal Van Soho service. However, our liability is limited to losses or damage caused by our proven negligence, breach of contract or legal duty. We are not liable for pre-existing damage, normal wear and tear, defects that were not apparent at collection, or losses arising from events outside our control. Where the law permits, our total liability for direct loss will be limited to the value of the relevant item or the amount set out in the quotation or insurance arrangement, whichever is lower or applicable under the contract.

We are not responsible for indirect or consequential losses, including loss of profit, missed appointments, emotional distress, business interruption, or loss of opportunity, unless such liability cannot legally be excluded. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

If an item is damaged, lost or wrongly delivered, you must notify us within a reasonable time and provide evidence such as photographs, purchase details, and any available packaging or inventory information. We may require access to inspect the item or the location where the issue occurred. If a claim is accepted, our remedy may include repair, replacement, compensation, or another fair solution at our discretion, subject always to any legal obligations and the terms of any insurance policy in place.

6. Waste Regulations and Disposal

Where our removal van company is asked to remove unwanted items, packaging, or waste, the customer must ensure that such materials are properly identified and lawful to handle. We do not accept responsibility for determining whether an item is classified as controlled waste, hazardous waste, electrical waste, or recyclable material unless this has been specifically agreed as part of a waste collection service. Items that fall within regulated categories may require separate handling, documentation, or transfer arrangements.

We operate in accordance with applicable UK waste laws and environmental obligations. Any waste removed by us will be handled only where this is lawful and within the scope of the agreed service. You must not place prohibited, dangerous, leaking, flammable, explosive, corrosive, or biologically contaminated items in the load unless we have expressly agreed in writing and all necessary legal requirements have been met. If such items are discovered during the job, we may refuse to transport them and may charge for any time already spent.

By instructing us to dispose of items, you warrant that you are entitled to do so and that the waste is correctly described. If you ask us to remove items that contain personal data, confidential papers or digital storage devices, you remain responsible for ensuring proper deletion or destruction before collection unless a separate secure destruction service has been agreed. We may use licensed disposal routes, transfer stations, recycling facilities or authorised third parties where needed to comply with the law.

7. Delays, Access Problems and Force Majeure

We will make reasonable efforts to arrive within the agreed time window, but timings are estimates and not guaranteed unless expressly confirmed as fixed. Delays may occur because of traffic, weather, parking restrictions, building management rules, road incidents or previous jobs overrunning. If a delay occurs, we will aim to update you where possible and to resume the service as soon as reasonably practicable. Where access is prevented or materially delayed by circumstances within your control, extra charges may apply.

If the service cannot be completed due to force majeure or other circumstances beyond our reasonable control, we will not be in breach of contract for the part affected by those events. Such circumstances may include fire, flood, epidemic restrictions, extreme weather, public emergencies, government action, civil unrest, or major transport disruption. In those situations, we may rearrange the service, pause it, or cancel it without liability for indirect loss, subject to any mandatory legal rights you may have.

8. Complaints, Claims and General Terms

If you have a complaint about the service, you should raise it promptly so that we have a fair opportunity to investigate and, where appropriate, take corrective action. Any claim relating to missing or damaged items must be made with reasonable detail and within a reasonable time. Failure to report issues promptly may affect our ability to verify the circumstances and may limit any remedy available to you.

If any part of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in full force. No waiver of any term will be effective unless confirmed in writing, and any failure by us to enforce a right immediately does not mean we have waived that right. We may update these terms from time to time, but the version in force at the time of booking will apply to that booking unless a later written agreement states otherwise.

Governing law: These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or in connection with the service, including the interpretation of these terms, will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection rules require otherwise.